Cancellation Policy
Cancellation Policy
At Cheap On Trip, we understand that plans can change. Our cancellation policy outlines the terms and conditions that apply to cancellations for both flight and hotel bookings. Please read this policy carefully before making any bookings. By booking with us, you agree to the terms outlined below.
1. Flight Cancellations
- Non-Refundable Tickets: Many airline tickets are non-refundable, meaning they cannot be canceled for a refund. If you book a non-refundable ticket, please review the airline’s cancellation policy at the time of booking.
- Refundable Tickets: If your ticket is refundable, you may cancel it and request a refund in accordance with the airline's specific rules. Refund requests may incur a processing fee, which will be deducted from the refund amount.
- Cancellation Fee: In the event that you need to cancel a flight, please be aware that the airline may impose a cancellation fee. The amount of the fee depends on the airline’s policy and the fare rules of your ticket. If you booked through Cheap On Trip, we will communicate the cancellation fees imposed by the airline to you.
- Changes to Flights: If your flight allows changes, you may be able to rebook for a later date or change your destination. This will be subject to airline policies, availability, and additional charges.
- How to Cancel: To cancel a flight, please contact us as soon as possible, or follow the airline's official process for cancellations through their website or customer service.
2. Hotel Cancellations
- Flexible Cancellation Policy: Many hotels offer flexible cancellation policies, allowing you to cancel your reservation with no penalty if done within a certain timeframe (typically 24-48 hours before check-in). If you cancel within this period, you may receive a full refund.
- Non-Refundable Hotels: Some hotel reservations may be non-refundable, meaning cancellations or changes will not result in a refund. These policies will be clearly indicated when booking.
- Cancellation Fees: If you cancel a reservation outside the free cancellation window, the hotel may charge a cancellation fee, typically equivalent to one night's stay or more, depending on the hotel’s terms and conditions.
- How to Cancel: To cancel your hotel booking, please visit your account or contact our customer support team for assistance. We will inform you of the hotel's cancellation policy and any associated fees.
3. Package Cancellations (Flight + Hotel)
- Cancellation Policy: If you book a flight and hotel package through our website, cancellation fees will apply based on the individual policies of the airline and hotel. If you need to cancel your package, please be aware that we will process the flight and hotel cancellations separately, and the applicable cancellation fees will be deducted from your refund.
- Partial Refunds: If your package includes both refundable and non-refundable components, you may be eligible for a partial refund. This will depend on the cancellation policies of the airline and hotel.
- Cancellation Deadline: In some cases, the entire package may need to be canceled by a specific deadline to receive a full refund. Please refer to the terms and conditions of your booking for details.
4. Special Offers and Non-Refundable Bookings
- Promotions and Special Offers: Certain promotional fares and special offers may be non-refundable, and no changes or cancellations may be allowed. Please read the terms and conditions of the offer carefully before booking.
- Non-Refundable Reservations: If you select a non-refundable rate for a hotel or flight, cancellations will not be refunded, and changes may not be allowed.
5. How to Request a Refund
To request a refund, please follow the instructions provided in your confirmation email or contact our customer support team. Refunds are subject to the policies of the airline, hotel, or other service providers, and may take several business days to process.
6. Refunds and Processing Times
Refunds for canceled bookings will be processed as quickly as possible, but please note that the time it takes for the refund to appear in your account may vary depending on the airline, hotel, or payment method used. Typically, it may take 7-14 business days for the refund to be processed and credited.
7. Force Majeure (Unforeseen Circumstances)
In case of unforeseen circumstances such as natural disasters, political instability, or health emergencies (e.g., COVID-19), cancellations or changes to bookings may be subject to different terms. We recommend that you check for travel advisories or updates from the airline, hotel, or government agencies regarding any special considerations for your travel dates.
8. No-Show Policy
If you fail to show up for a flight or hotel reservation without prior cancellation, you may forfeit the full payment. Airlines and hotels may impose a no-show fee, and in some cases, you may not be eligible for a refund.